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Queensland Government One Stop Shop Plan
The Queensland Government One-Stop Shop will make it easier and more convenient to find out about access services. Most services will be online, but for those issues where customers prefer to speak to someone, a customer service advisor will be available. No matter which channel a customer chooses, the One-Stop Shop will provide a more consistent customer experience characterised by a helpful, res

Quarterly Update to Cabinet on Renewal (April – June 2014)
The Queensland public service is undertaking renewal activities with the aim of becoming the most responsive and respective public service in Australia. A Whole-of-Government Satisfaction Survey is conducted annually and a report published on the Open Data website. A comprehensive infographic library has been developed which demonstrates renewal successes and service delivery improvements. Cabinet

2018 Report on Government Services
The Report on Government Services examines the Performance of all state and territory governments in: early childhood school education vocational education and training police services court administration corrective services emergency services (for fire and other events) primary and community health ambulance services public hospitals mental health management aged care services servic

Government Submission to Queensland Productivity Commission Inquiry into service delivery in Aboriginal and Torres Strait Islander communities
Around 20 per cent of Queensland’s Aboriginal and Torres Strait Islander population live in remote and discrete communities but they are the most economically and socially disadvantaged communities. In September 2016, the Government announced the Queensland Productivity Commission would inquire into service delivery in remote and discrete Aboriginal and Torres Strait Islander communities to consid

Our Future State - Advancing Queensland Priorities
Our Future State: Advancing Queensland’s Priorities was developed to build on the Government’s commitments and to harness a whole-of-Government effort to deliver for Queensland. There are six outcome priorities for the Queensland community: Create jobs in a strong economy Give all our children a great start Keep Queenslanders healthy Keep communities safe Protect the Great Barrier Reef Be a res

Implementation of Our Future State - Advancing Queensland’s Priorities
In June 2018, the Queensland Government released Our Future State: Advancing Queensland’s Priorities, which are the Queensland Government’s Statement of Objectives for the Community in accordance with the Financial Accountability Act 2009. There are six outcomes for the Queensland community: Create jobs in a strong economy Give all our children a great start Keep Queenslanders health Keep communit

Report on Government Services 2019
The Report on Government Services examines the performance of all state and territory governments in: early childhood school education vocational education and training police services court administration corrective services emergency services (for fire and other events) primary and community health ambulance services public hospitals mental health management aged care services servi

Response - Queensland Productivity Commission Inquiry - remote indigenous service delivery
The Queensland Productivity Commission’s Final Report - Inquiry into Service Delivery in remote and discrete Aboriginal and Torres Strait Islander communities (QPC Inquiry Final Report) was provided to the Queensland Government in December 2017. The Inquiry was announced to respond to concerns from Indigenous leaders about outcomes in remote and discrete communities, and has considered: what the

2020 Report on Government Services
The Report on Government Services provides information on the equity, efficiency and effectiveness of government services in Australia and examines the performance of all state and territory governments with a focus on social services, including: child care, education and training justice – police services, courts and corrective services emergency management health – primary and community health,